Returns & Exchanges
Orders placed online are normally processed and shipped within 1-3 business days. Please allow 3-6 business days on peak sale events and holidays. We accept most major credit cards and PayPal. Please checkout with PayPal if you are shipping to an address different from your billing. All orders that have shipping addresses that do not match will be subject to a hold for verification. To assure prompt and on time delivery, please ship to your Billing Address.
If for any reason you are not happy with your purchase it can be returned back to us. Please allow 2 weeks from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed.
- Merchandise must be returned within 14 calendar days of the delivery date to receive store credit.
- Merchandise cannot be returned after 14 days of received date.
- Merchandise must be Unworn, Unused, Unwashed in Original Garment Bag with tags attached
- Sale / Discounted merch are final sale. No returns or exchanges.
- Shipping fees, duties, taxes, customs fees are non-refundable on refused/return packages.
- If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted.
- Orders that used promotional codes given out by our newsletter emailing services are considered to be sale items since it is using a code for a discounted price. These orders and items purchased in these orders are non-returnable.
- Please contact Customer Service at firstname.lastname@example.org regarding any damages
- Once a package leaves Hot Steppa's warehouse we are not responsible for lost or stolen goods. A claim will have to be opened by the buyer with the shipping company. No refunds or replacements will be sent out until further hearing from the shipping company.
The store credit code will be emailed to you after your return has processed. The code is valid for a ONE-time use and does not have an expiration date. Store credit cannot be combined with a promotional code, and does not apply towards the shipping fee.
Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your invoice or returns form when mailing your return to the address sent to you.
RETURNS AND PROCESSING
- Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed, which approximately takes 2-5 business days from the received date.
- Orders placed from 8AM and before will be packed and processed within 1-3 business days. Any orders placed after that will begin processing the following business.